IT Services & Support
We provide comprehensive IT support with a focus on help-first IT.
Why Our Clients Stay with Us
No Worries
We can teach anyone to manage business technology, but you can’t teach good personality. We’re on a mission to squash the stereotypical image of the rude, condescending IT person. That’s why our golden rule in hiring is everyone has to be nice. Plain and simple.
No Hidden Fees
We’re not aggressive salespeople selling unnecessary boxes of goods – we’re techies trained to minimize problems. Our clients pay a flat, predictable monthly rate. No tricky add-ons, no hidden fees, no freak-outs.
No Lectures
Some MSPs push sales by intentionally talking over their clients’ heads with a condescending demeanor. We don’t expect our clients to be IT experts – otherwise, they wouldn’t hire us.
Always Available
Clients should never have to wait around for answers from their MSP. We deliver “Direct to Tech” service – meaning clients get fast, direct access to our technicians, even if they wake up in a cold sweat at 3 in the morning.
Proactive
Help-First IT is about more than just support – it’s about avoiding hiccups that compromise revenue. That’s why we work with foresight to tackle issues at the seed before they grow into disruptive problems.
Proven IT Formula
Our IT plans are crafted to be flexible and adapt to how each client matures. IT should never be a roadblock – it needs to be a vehicle.
We Over Deliver
We don’t make promises we can’t follow through on. We prefer to let our clients’ success do the bulk of the talking.
Our Way:
Giving You the Peace of Mind You Deserve
The mark of exceptional IT management is you’re never stressed about technology. Since day one, we have been motivated by seeing clients do what they do best, without interruptions and technical difficulties.
We approach every IT plan like a puzzle. Step one is understanding the big picture – then creating a top-to-bottom roadmap to turn business technology into an engine for better outcomes. Our mindset is simple: if we’re not helping our clients improve productivity, we’re not doing our job.
Our Core Values
Undisturbed Productivity
Customer service is at the top of our priority list – and is the baseline for every hire. Our mission is to be your MSP for the long haul, providing all-inclusive IT support you can count on every day.
Our Value is Your Scalability
If an IT plan isn’t making business growth, it’s not doing you any good. Scalability is the core of every Security-First IT strategy we create. Your success is our success.
Your Challenges Are Unique
Every business is different – different people, different processes, different requirements. That’s why we don’t base our work on assumptions. Every IT plan starts with an in-depth roadmap strategy session. We design an approach based on your challenges on the ground level, that fits like a glove.
“Hindsight IT” is Not IT
Businesses can no longer rely on break-fix IT models. Using technology to improve daily operations is about anticipating problems and solving them before they wreak havoc. Every minute of the workday is precious – extended downtimes and broken systems shouldn’t be the norm.
How it All Began
Barry Johnson started NY Technical Services at a time when concerns of ransomware and data breaches were at an all-time high. Many businesses were living in fear and struggling to manage daily operations. We set out to change this reality for the businesses we support.
Our goal is to help clients grow their businesses – and most importantly, rest easy knowing they are safe from security meltdowns. Our clients deserve to approach every day with confidence in their IT strategy and the team who supports them.
